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Tired of fighting the healthcare system alone?

We protect insured and uninsured patients from the complexities of the healthcare system by putting a Personal Health Advocate in your corner and backing it with our CareGuarantee Program.

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10,000+ Patients Served
‍Excellent 4.9 out of 5
As Featured in
VETTED AND TRUSTED

How We Protect You

Simple, we put an expert in your corner! Your Personal Health Advocate helps you understand your options, tells you what your care should cost before you commit, and guides you to trusted, fair-price providers — all backed by our CareGuarantees!
Personal Health Advocate
Second Opinion & Pre-Care Planning
TrustCare Provider Access
CareGuarantee Program
Bill Protection

Personal Health Advocate

Your personal health advocate works for you, not the system. You shouldn't have to navigate the healthcare system alone. Your personal advocate helps you understand your options, maximize your plan, and make confident decisions.
75%

of Americans say that navigating healthcare is more confusing than filing their taxes.
Accenture Health Consumer Survey

Second Opinion & Pre-Care Planning

Need a second opinion, we’re here for you. Before planned care, your advocate can help you evaluate your options, understand expected cost and when appropriate obtain a second opinion so you can make a more informed decision before moving forward.
$3,000

the average amount patients save on elective surgery when they get a second opinion
Kaiser Family Foundation

TrustCare Provider Access

Schedule with trusted providers and know what it cost before you schedule.  Your advocate pulls the all-inclusive Fair Price bundles from NewChoice Health's TrustCare Network  - one number covering the entire procedure, set in advance by contract, not estimates and backed by our CareGuarantees.
$300B

the amount that Americans overpay annually on healthcare due to price opacity.
Health Care Cost Institute

CareGuarantee® Program

Lock in financial protection and savings before you even walk in the door. Our CareGuarantee Program stands behind qualifying PatientProtect services with three promises: we help you find a fair price, advocate to enforce applicable agreed to pricing, and we will advocate for you if something unexpected happens after care.
20%

of insured Americans receive an unexpected medical bill after a planned procedure.
Kaiser Family Foundation

Bill Protection

Billing mistakes can and will happen…but you don’t have to pay for their mistakes.
We review eligible medical bills line by line against the care you received - duplicate charges, upcoded procedures, services never delivered, etc. When we find an error, we document it, build your dispute, and work with the provider's billing office alongside you until it's resolved.
80%

of medical bills contain errors, costing patients billions in overcharges each year.
Medical Billing Advocates of America

Scheduled Care Available

When it comes time for scheduled care, PatientProtect helps you find and coordinate care with credentialed, fair-price providers, including providers participating in NewChoice Health's TrustCare Network, a network of providers who are committed to fair, upfront pricing, no balance billing, and a patient-first experience. The TrustCare Network is independently available to consumers without a PatientProtect membership; our value is identifying fair priced providers, confirming pricing, and coordinating care all backed by our CareGuarantees!

Are you a provider interested in joining the TrustCare Network? Learn more.
BARIATRIC
GENERAL
SURGERY
CARDIAC
NEUROLOGY
OB/GYN
ORTHOPEDIC
AND SPINE
VASCULAR
GASTROENTROLOGY

CareGuarantee® Program

CareGuarantees are our promises about the PatientProtect experience. For qualifying planned care we coordinate, we stand behind the pricing guidance we provide, advocate when an eligible provider bill does not match what was agreed to, and advocate for you if something unexpected happens after care is received.

Fair Price Guarantee
With our Fair Price Guarantee, we'll help you find a fair price for planned care and stand behind the pricing we recommend or your PatientProtect membership fee is on us.
Bill protection Guarantee
With our Bill Protection Guarantee, if a provider bill doesn't match what was agreed to, we'll take it on and work it until it's corrected.
care confidence Guarantee
With our Care Confidence Guarantee, if you need follow-up care for the same issue within 30 days, we'll stay with you - helping you navigate next steps, providers, coverage and bills.

How It Works

It’s simple, when you need help with an issue or need to schedule care, simply initiate a Care Request. Your personal health advocate will support you each step of the way to so you can make the best-informed choice for your situation.
STEP 1

Care Request

When you need support on a billing issue or to schedule care, simply submit a care request anytime through the membership portal and be connected with your Advocate.

STEP 2

Review Care Options

Your Advocate gets to work: If you've received a bill, they review, identify errors, and build your dispute. If you need care, they identify your options based on your needs, plan, location, and budget.

STEP 3

Schedule & Get Care

Your Advocate will coordinate scheduling with a provider where you will know the price upfront. If a TrustCare provider, pricing is locked in and CareGuarantees are confirmed — before care begins.

STEP 4

Bill Protection

We review your medical bills from care received for errors and if anything is off, we work with the providers billing office to get it resolved.

Protecting Patients Since 2009

PatientProtect was built by the team behind NewChoice Health, which has helped patients navigate healthcare with confidence, delivering over $200 million in healthcare savings. PatientProtect is a first-of-its-kind healthcare protection service that goes beyond price transparency. By combining personal advocacy and care coordination with nationwide fair pricing data and bill support - all backed by our CareGuarantee Program which offers a service level commitment designed to give patients greater clarity, confidence, and accountability.

PROVEN RESULTS

10+M
patients served
$200M
in healthcare savings
delivered
15+
years of price transparency leadership
A+ BBB
accredited business

“PatientProtect has been wonderful. The lower cost, support, and ease of using the service made it of great value to me, and would certainly recommend.”

Mary H | Endoscopy

"PatientProtect made things easy for me. My Personal Health Assistant was on top of everything for me, including checking in on me after the procedure. I could not more highly recommend PatientProtect.

Scott K | Hernia Repair Surgery

“Without health insurance, I didn't know what to do about navigating the process to repair my ACL. With PatientProtect, I was able to find an affordable outpatient surgery that worked for me...and they even helped me find interest-free financing for the procedure.  PatientProtect made this difficult injury and recovery doable!”

Tyler N. | ACL Knee Surgery

Goodbye complex and expensive healthcare, hello personal advocacy and help! 

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Frequently Asked Questions

Is PatientProtect the same as health insurance?
PatientProtect is not health insurance — it's a care navigation and financial protection service designed to work alongside your existing coverage. Think of us as your personal guide for planned and elective care, helping you find quality providers at significantly lower costs. You keep your current insurance; we just help you navigate it and find affordable care options that help you lock in guaranteed savings.
How does PatientProtect actually save me money?
PatientProtect connects you with credentialed providers in our TrustCare Network who offer pre-negotiated, discounted rates on planned procedures and services. Depending on the type of care, members can save anywhere from 35% to 60% compared to standard pricing. We also help you make more informed decisions about where and how to receive care — because the right setting can make a big difference in cost.
Can I use PatientProtect if I already have insurance?
Absolutely — PatientProtect is designed to complement your existing insurance. You don't need to change your coverage to benefit. Many of our members find that using PatientProtect for planned care reduces their out-of-pocket costs even after insurance kicks in.
How does the second opinion service work?
Getting a free second opinion through PatientProtect is simple — just initiate a Care Request through the member portal to get started. You'll be connected with a Personal Health Advocate who will review your planned procedure and help you feel confident in your care decisions. It's a no-pressure resource designed to give you peace of mind before moving forward.
What if I need care that isn't covered, like cancer treatment or emergency services?
For emergencies, always call 911 — PatientProtect is a planned-care tool only and is not designed for urgent or emergency situations. For complex conditions like cancer or chronic disease management that fall outside our coverage, we encourage you to work closely with your treating physician and existing insurance plan. Our focus is on elective and scheduled care, where we can have the greatest impact on your costs and experience.
Do I have to switch doctors or use specific providers?
You're never required to leave a doctor you trust. PatientProtect gives you access to our Trusted Care Network of credentialed, discounted providers, but the choice is always yours. Our role is to give you better options and information — not to make decisions for you.
Is PatientProtect available in my area?
PatientProtect’s TrustCare Network is available nationwide but in some instances you may have to travel beyond your local area to receive discounted care. Even in areas where the full network isn't yet available, our cost-navigation and second-opinion services can still be a valuable resource.
How do I know the recommended providers are quality doctors?
Lower cost does not mean lower quality. Every provider in our TrustCare Network is carefully credentialed and backed with our Readmissions Coverage Guarantee. We vet providers so you can feel confident that you're receiving excellent care at a better price. Your health and safety always come first.
What does it cost to subscribe, and is there a contract?
PatientProtect is designed to be an affordable, accessible service for patients who want more control over their healthcare costs. Membership options are available for individuals and families. If you’re an employer or a broker interested providing protection for your employees, please fill out our Contact Us form and a team member will be in touch.
How do I get started when I have a procedure coming up?
Getting started is easy — simply login to your member portal and initiate a Care Request to speak with your Personal Health Advocate. The sooner you reach out before your scheduled procedure, the more time we have to find you the best care options and savings. We're here to make the process feel simple and supportive every step of the way.

Ready to Protect Yourself?

Join today and have peace of mind knowing that you are protected from the healthcare system.
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